Stock Clearance

FAQ

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

Write to us at resolution@flipkart.com in case you want to raise a dispute. Flipkart looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Flipkart for settling the dispute.

  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Specific categories like innerwear, lingerie, socks and clothing freebies
  • Any consumable item that has been used or installed
  • Products with tampered or missing serial numbers
  • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
  • Made-to-order / custom jewellery
  • Fragile items, hygiene related items

 

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when

  • Seller cannot provide replacement
  • In-line with Buyer Protection, when a dispute has been ruled in your favour

Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy.